| Multi-site Dialler Architecture | World Class NOC to manage IT Infrastructure |
|---|---|
| VoIP Telephony System | Network Management System |
| Disaster Recovery & BCP in place | Alarms & Fault Management system |
| Tier 3 Data Centre | MIS Reporting |
| Remote Secure Access to Troubleshooting | Multisite equipment full redundancy |
| 24×7 Support at all locations | Policy, procedures in place to adhere to security compliance |
WE ARE A CUTTING AGE EDGE
BPO COMPANY
TECHNOLOGY & INFORMATION SECURITY COMPLIANCE
TECHNOLOGY & INFORMATION SECURITY COMPLIANCE
RM TOUCH- BLENDED DIALER & UNIFIED CRM PLATFORM
Touch is RME’s Unified CRM Platform with integrated Business Intelligence Tools that enable clients –
- Auto rostering (historical & forecasting data)
- Skill based routing
- Screen recording, call/screen barge-in
- Remote monitoring.
- Extensive Reporting features and
- API integration which ensures seamless integration with any other CTI platform.